1. Introduction

Welcome to Illusion Global Group (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, services, and digital products.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Services Overview

Illusion Global Group provides services including but not limited to:

• Web hosting services
• Digital infrastructure solutions
• Streaming-related technology services
• Website and domain services
• Digital access systems (login-based platforms)

All services are subject to availability and may be modified or discontinued at any time without notice.

3. Account Registration & Access

• Users may be required to create an account
• You are responsible for maintaining the confidentiality of your login credentials
• You agree to provide accurate and complete information
• Unauthorized use of your account must be reported immediately

We reserve the right to suspend or terminate accounts at our discretion.

4. Payments & Billing

• All services are billed in advance unless otherwise agreed
• Pricing may change at any time without prior notice
• Failure to pay may result in suspension or termination of services
• Applicable taxes may be added based on your jurisdiction

5. Refund Policy

5.1 No Refunds (General Rule)

• All sales are final once services are activated or access credentials are delivered
• This includes hosting accounts, digital access systems, subscriptions, and downloadable or login-based services

5.2 Exceptions (Limited Cases)

Refunds may be considered only under the following conditions:

• Duplicate payment or billing error
• Service was not delivered within a reasonable timeframe
• Verified technical failure on our end that prevents normal service use

All approved refunds are issued at the sole discretion of Illusion Global Group.

5.3 Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase
• Lack of technical knowledge or user error
• Compatibility issues with user devices, software, or internet connection
• Service interruptions caused by third-party providers
• Account suspension or termination due to violations of these Terms

5.4 Refund Request Process

To request a refund, you must submit a written request to [email protected] and include your account details, transaction ID, and reason for the request. Refund requests must be submitted within 7 days of purchase.

5.5 Chargebacks & Disputes

• Initiating a chargeback without first contacting us may result in immediate account termination
• We reserve the right to dispute any chargeback and provide evidence of service delivery

6. Acceptable Use Policy

You agree not to:

• Use our services for illegal activities
• Distribute harmful, abusive, fraudulent, or unauthorized copyrighted content
• Attempt to hack, disrupt, overload, or interfere with our systems
• Resell services without written permission

Violation of this policy may result in immediate suspension or termination without refund.

7. Service Availability

• We aim for high uptime but do not guarantee uninterrupted service
• Maintenance, upgrades, or external factors may cause temporary downtime
• Illusion Global Group is not liable for losses caused by service interruptions

8. Intellectual Property

All content, branding, logos, graphics, text, and materials on this website are the property of Illusion Global Group unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any materials without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss, revenue loss, or business interruption
• Your use of our services is at your own risk

10. Termination

We reserve the right to:

• Suspend or terminate accounts at any time
• Remove access to services without prior notice
• Enforce restrictions if these Terms are violated

11. Third-Party Services

Our services may integrate with or rely on third-party providers. We are not responsible for:

• Third-party content or services
• External outages or technical failures
• The policies, terms, or actions of third-party providers

12. Privacy

Your use of our services is also governed by our Privacy Policy. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Modifications to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revised Terms.

14. Governing Law

These Terms are governed by the laws of the United States and any applicable state laws.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Illusion Global Group
Email: [email protected]
Website: illusionglobalgroup.com

16. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Illusion Global Group regarding the use of our services.